Policies
Commitment to Excellence
Delivery Policy
We partner with top-tier courier services to ensure your premium pieces arrive safely and promptly to your doorstep.
- Local Delivery: 2-4 business days
- Fully insured packaging
- Real-time tracking updates
Global Shipping
Experience ELVOURA anywhere in the world. We offer comprehensive international shipping options for our global clientele.
- International Express: 5-10 days
- Customs handling assistance
- Secure luxury packaging
Returns Policy
Your satisfaction is our priority. If a piece isn't perfect, we offer a seamless return and exchange process.
- 14-day return window
- Items must be unworn with tags
- Easy online return portal
Refund Policy
We ensure a transparent and swift refund process directly to your original payment method upon item inspection.
- Processed within 7-10 days
- Original payment method used
- Store credit option available
Koko Installments
Shop your favorite luxury pieces now and pay later with Koko. Split your purchase into 3 interest-free installments.
- 0% interest for 3 installments
- Instant approval at checkout
- No hidden fees or charges
MintPay Installments
Enjoy premium fashion with flexible payment options. Use MintPay to divide your total into 3 easy monthly payments.
- Pay in 3 interest-free parts
- Seamless and secure process
- Exclusive MintPay discounts